Using Help

SenseDeep has a detailed Help Center to provide you with the information and understanding you need to get the most out of SenseDeep. The Help Center has the following modules:

You can invoke the Help Center via the “Help” menu button in the navigation bar.

To exit the Help Center, either click on the X icon at the top right, or click anywhere outside the Help Center.

Help Center

Context Help

SenseDeep provides context sensitive help for each page of the application. Clicking on the Help menu at the top right of the screen will display the Help Center with help text for that specific screen.

Knowledge Base

The knowledge base provides a thematic overview and in-depth documentation of SenseDeep. There are chapters on:

Click on the “Doc” button to display the headings. Click on a chapter to display the individual articles. Please notify us via Chat if there is anything missing or wrong in the documentation.

Keyword Search

The entire SenseDeep Knowledge Base and screen context help contents are searchable by keyword. Click on the “Doc” button to display the search input box and enter your desired search terms.

Support Chat

When clicked, the support icon displays the support chat panel and you can send messages to our support team.

Help Chat

You are very welcome to contact support and we will do our best to help you quickly. Before contacting us, please check the Knowledge Base and search the help in case you find that your question has already been asked by other users and an answer is waiting for you in the Documentation.

If you do need to contact support, please provide detailed information with your question. The more detail you provide, the better, and quicker we can help you.

We love to get feedback, both positive and negative. Please feel free to chat with support to tell us what you think and what you’d like to see us improve in the product.

Service Status

The SenseDeep availability status is provided on the stagus page of the Help Center. The service status is updated immediately in the event of any outages. And details of the outage will be posted on our Twitter account at: SenseDeepCloud.

Connecting AWS Accounts

App Links

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